Technical Support

Primary Email contact: UDOnline@dbq.edu 

Support Staff:

Beth Parkin
UDTS Nicky Story Mike Mickelson Mike Willis Gail Hayes 
Beth Parkin
UDOnline@dbq.edu
 
563.589.3205

Nicky Story 
nstory@dbq.edu
563.589.3647

UDTS Technical Support, Mediasite

Mike Mickelson
Helpdesk@dbq.edu
563.589.3737

UD email, network, computers, internet

Mike Willis
MWillis@dbq.edu
563.589.3350

Mediasite, Classroom AV Support

Dr. Gail Hayes
GHayes@dbq.edu
563.589.3349

Senior Associate Dean of Academic Affairs
Director of Online Programming

 

Faculty Resources:

Completion Tracking / Course Completion
Moodle Discussion

What's your issue?

Moodle:

Video:

The University of Dubuque uses Mediasite for recording classes. Mediasite Desktop Recorder can be installed at home or in the office to make recordings from your PC.

Recording at home or office (Mediasite Desktop Recorder):

MyUD:


General UD Technology Support:
  Resources from the Office of Technology
  Connecting to the internet on campus
  Forwarding UD Email

Accessing Outlook on a Cell Phone
You can access your Outlook account on most Android, iPhone, BlackBerry and Windows Mobile phones. Instructions will vary depending on which phone you own. Start here for instructions:http://help.outlook.com/en-us/140/cc511380.aspx. POP, IMAP and SMTP settings can be found in the Outlook web app. Login to email.dbq.edu, then browse to Options > See All Options > Settings for POP, IMAP, and SMTP access. The Microsoft Exchange server name is pod51009.outlook.com. 
Acedemic software discounts
  journeyEd
Last modified: Monday, September 25, 2017, 2:22 PM