Technical Support

Primary Email contact: 

Support Staff:

Beth Parkin
UDTS Nicky Story Mike Mickelson Mike Willis Gail Hayes
Beth Parkin

Nicky Story

UDTS Technical Support, Mediasite

Mike Mickelson

UD email, network, computers, internet

Mike Willis

Mediasite, Classroom AV Support

Dr. Gail Hayes

Senior Associate Dean of Academic Affairs
Director of Online Programming

Faculty Resources:

Faculty Resources Course
Importing Previous Classes
Adding an assignment for upload
Moodle Discussion

What's your issue?


  • Logging into Moodle?
    HINT: It's the same username and password used for accessing email, the UD network, and MyUD
  • Navigating Moodle?

The University of Dubuque uses Mediasite for recording classes. Mediasite Desktop Recorder can be installed at home or in the office to make recordings from your PC.

Recording at home or office (Mediasite Desktop Recorder):


On-Campus Technology

General UD Technology Support
  Resources from the Office of Technology
  Connecting to the internet on campus
  Forwarding UD Email

Accessing Outlook on a Cell Phone
You can access your Outlook account on most Android, iPhone, BlackBerry and Windows Mobile phones. Instructions will vary depending on which phone you own. Start here for instructions: POP, IMAP and SMTP settings can be found in the Outlook web app. Login to, then browse to Options > See All Options > Settings for POP, IMAP, and SMTP access. The Microsoft Exchange server name is 
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Last modified: Thursday, July 13, 2017, 9:23 AM